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Review

EE broadband review

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5.0

"Good performance and good reliability at a fairly good price."

4.0

"Since having it have had no problems or slow speeds and that is in a house of 5 with 2 teens on games consoles constantly."

5.0

"They are great value for money and the connection is very good."

Guides

Solving internet connection problems

Internet connection problems can be the bane of our lives, especially if they happen all the time. Find out how to solve your internet connection problems in our guide.

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Man calculating savings from decision to cancel broadband early for free

How to cancel broadband early for free

Is it possible to cancel broadband early for free? If it's just not working out, why should you have to pay to end a bad relationship? Find out if it's possible to do so here.

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A guide to fibre broadband installation

Installing fibre broadband is usually straightforward, but if you haven't done it before there can be a bit of confusion. Find out how to install fibre broadband here.

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Frequently asked questions

Limited broadband is cheaper than unlimited, but you are restricted to the amount of data you can use.

If you like to regularly download files, stream online content and use video calling services like Zoom or Skype, you could find yourself going over your limit and end up paying extra. If you use your broadband that often, it might be wise to save money with a limited broadband package.

Yes. In most instances you will need a new fibre router when you take out your broadband package. Your provider will likely send this to you ahead of your activation date. 

Checking your broadband speed is really easy. All you need to do is load up the Uswitch broadband speed test, put in your details, and you will then find out what your current broadband speed is.  

A lot of providers will include line rental as standard with a fibre broadband package. But, there are companies out there that do offer broadband-only, such as Gigaclear and Hyperoptic.

How can Broadbanddeals.com help me find a new broadband deal?

We know that broadband can be a thorny issue for consumers. Broadbanddeals.com makes it easier to find the broadband deal that’s right for you, based on the reviews of real people. It’s as simple as that.

Finding the right broadband deal can be a fraught process, especially if you’ve never done it before. You have to think about how much you use the internet, what your budget can afford, whether you should go for a big provider or a smaller one, and much more.

On Broadbanddeals.com, you can compare broadband deals from big names and smaller start-ups and find out what customers really think about the service they’re receiving. We’re not in the business of confusing you - everything you see on our site is designed to be as clear and helpful as possible. We’ve got deal round-ups, provider information, reviews, guides and more to assist you every step of the way.

What are you waiting for?

Do I need a new broadband deal?

You might well be happy with your current broadband deal, even if you’ve had it for a few years. However, there may well be options around that give you faster speeds, more extras, better customer service or even the same sort of deal you currently have but at a better price. It doesn’t hurt to take a bit of time when your contract comes up for renewal to look around and see what else might be out there.

What kind of broadband deal should I get?

When choosing a new broadband deal, there’s no one-size-fits-all solution that works for everyone. You need to think about what your household needs in terms of speed and capacity; how much you can afford; and what’s actually available in your area - not all options are available across the country.

The types of broadband available are:

  • ADSL - Only available if you have a BT phone line installed, ADSL offers average downloads speeds of around 10Mbps. It’s widely available throughout the UK.

  • Cable - This is the next step up from ADSL, with increased speeds available through Virgin Media.

  • Fibre - Fibre-optic broadband is generally the fastest broadband option, but it’s also the most expensive and not necessarily available everywhere. 

Additionally, you may find that options for bundling services like broadband and TV are available, as opposed to getting broadband on its own. This may make your decision harder (or easier), but either way, it’s definitely worth taking the time to assess your options.

What should I look out for when comparing broadband deals?

There are a few things you should consider when comparing broadband deals, other than download speed and monthly price:

  • Length of contract - make sure you’re not being locked in for any longer than you’re happy with, because if you want to leave the contract early you’ll probably have to pay a penalty fee

  • Price increases - a lot of contracts may have built-in price hikes, so it’s worth knowing what those are likely to be before you sign up

  • Set-up costs - there might be an extra fee depending on anything that needs to be set up by the provider’s technicians

  • Extras - as already mentioned, some broadband deals might have extra services that you’d like to take advantage of, such as a Wi-Fi hotspot network

The best thing to do is pinpoint what’s most important to you and look for a deal that meets that need - anything else can be considered a bonus.

How do I sign up to a new broadband deal?

When you’ve found a broadband deal you want to sign up to, it should be a simple thing to complete the process. 

If you’ve gone through a price comparison site, there should be a link that either allows you to switch directly on the site or takes you to the relevant page on the provider’s site. If you’ve found it directly on the provider’s site, there should be a range of ways that it provides for you to complete the process. From there, your new provider will handle the process, including cancelling your contract with your old provider and setting a start date for you to start receiving broadband from them. However, if you’re switching to or from Virgin, which has its own cable network, you need to contact both your new and old providers to arrange and confirm your switch (at the time of writing).

When you sign up, you should receive further information about how the broadband set-up and installation process works in your particular case. If there are any new cables or infrastructure upgrades required, this will usually mean a technician will have to visit your home to carry out that work. You may simply need a new router installed, which you can do yourself or have a technician do.