This policy explains how we use any personal information that you provide to us through our website, app or call-centres. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
If you are visiting the BroadbandDeals.com website, this policy applies to you.
Our responsibilities
If you are using the BroadbandDeals.com website, the controller is Uswitch Limited of The Cooperage, 5 Copper Row, London SE1 2LH. Uswitch is part of the ZPG Limited group of companies, comprising ZPG Limited and its subsidiaries (the “ZPG Companies”). You can contact us at privacy@rvu.co.uk or by writing to Broadbanddeals.com, The Cooperage, 5 Copper Row, London SE1 2LH.
We have a Data Protection Officer. His name is Mark Scott. You can contact him at dpo@rvu.co.uk.
Your responsibility
You should read this privacy policy and make sure you are happy with it before using BroadbandDeals.com.
When you use BroadbandDeals.com, we collect data. Sometimes you give us data. Sometimes data about you is collected automatically.
Data that identifies your device
Cookies, browser information, time zone settings, location information, operating system and version
Data on how you use BroadbandDeals.com
How you get to and use BroadbandDeals.com, pages you view and for how long, how often you visit, error and bug information, survey answers and other actions
Contact details
Your email address, phone number and other details you choose to share when contacting us.
BroadbandDeals.com is designed for use by people aged 18 years and older. We do not target BroadbandDeals.com at children, and we do not knowingly collect any personal data from anyone under 18 years old.
We can only use your personal data if we have a legal reason for doing so. Here are the reasons why we process your personal data.
Improving BroadbandDeals.com
Optimising traffic, data analysis, surveys, research, obtaining feedback, testing features.
Legal basis: legitimate interests
Support
Letting you know about changes to the BroadbandDeals.com service, solving issues, fixing bugs.
Legal basis: legitimate interests
This is what each legal basis means:
Legitimate interests
Using your data is necessary for the legitimate interests of us or someone else. We can only use your information if the legitimate interest is not outweighed by your rights and interests.
BroadbandDeals.com’s legitimate interests are:
providing and improving the BroadbandDeals.com service
learning from the way you use BroadbandDeals.com
making sure BroadbandDeals.com is secure
Consent
You have consented to us using your data for a specific purpose.
You can withdraw your consent at any time by contacting us at customerservices@rvu.co.uk.
You can use your rights by contacting us at privacy@rvu.co.uk.
Access
You can ask us for copies of your information. This right always applies (but there are some exceptions, so you might not get everything we process).
Rectification
You can ask us to correct inaccurate or incomplete information.
Erasure
You can ask us to erase your information in some circumstances.
Restrict processing
You can ask us to restrict processing of your information in some circumstances.
Object to processing
You can object to our processing if we process your personal data because it is in our legitimate interests.
Data portability
This only applies to information you give us. You can ask us to transfer the information to another organisation or give it to you. This only applies if we are processing based on your consent or in relation to a contract and that processing is automated.
You can also make choices about your personal data.
You can turn off cookies
You can block cookies by adjusting your browser settings or visiting BroadbandDeals.com in “incognito” or “private” mode. You can also delete cookies using your browser settings. If you do this, you might not be able to use all the BroadbandDeals.com website. You can find out more about cookies and how to turn them off here.
You can tell us not to use your data for marketing
We’ll tell you and ask for your consent before using your data for marketing. You can withhold your consent or withdraw it at any time after you give it by updating your marketing preferences in your BroadbandDeals.com account, clicking “unsubscribe” in any email we send you or by contacting us at customerservices@rvu.co.uk.
We hope that you are happy with how we use your personal data. If you are not, please contact us at privacy@rvu.co.uk.
You can complain about how we use your personal data at any time to the Information Commissioner’s Office.
The personal data we collect is processed at our offices in the UK and in data processing facilities that are provided to us by third parties.
Some of these third parties are located outside the European Economic Area (“EEA”). If we ever transfer your personal data outside the EEA, we take steps to protect your privacy rights and make sure that the transfers comply with the law.
We only keep your data for as long as is necessary for the purposes for which we collect it.
Like many technology businesses, we use trusted suppliers to host our services (including the BroadbandDeals.com website) and power our business systems. We only choose partners who we trust and who have in place appropriate security measures to keep your data safe.
We only share your personal data with these suppliers when we must. If these suppliers are located outside the EEA, we take steps to protect your privacy rights and make sure that the transfers comply with the law.
BroadbandDeals.com uses some cookies. A cookie is a piece of information placed on your device, so we can remember something about you or your device. They help us monitor and improve BroadbandDeals.com.
Some cookies are ours and some belong to third parties. They fall into the following categories:
Session management
We need these to make sure you can use BroadbandDeals.com.
Cookie name: bbd_cp Description: Cookie consent Duration: 365 days
Performance
These cookies let us monitor how you use BroadbandDeals.com website and the website is performing, so that we can improve it for you and others.
| Cookie Name | Description | Duration |
| _ga | Google Analytics (website statistics and page use/interactions) | 2 years |
| _gid | Google Analytics (website statistics and page use/interactions) | 24 hours |
| _gat_UA-173905515-1 | Google Analytics/Google Tag Manager (website statistics and page use/interactions) | Session |
| ajs_anonymous_id | Segment analytics (website statistics and page use/interactions) | 1 year |
| ajs_session_id | Segment analytics (website statistics and page use/interactions) | Session |
You can block cookies by adjusting your browser settings or by visiting BroadbandDeals.com in “incognito” or “private” mode.
You can also delete cookies using your browser settings. If you do this, you might not be able to use all the BroadbandDeals.com website. You can find out more about cookies and how to turn them off here.
You always have complete control over this data and can delete it at any time by clearing your browsing data.
We update this policy as we change BroadbandDeals.com to make it even better for you. Please check back regularly to make sure you know exactly how we use your data next time you use BroadbandDeals.com.
This policy was last updated on 4 May 2021.