Direct Save Telecom is a British-owned independent provider of broadband and telephone services based in Watford. It started out in 1999 offering low-cost broadband deals and puts a strong focus on delivering value for money.
Through its working relationship with a number of tier one carriers in the UK such as BT Wholesale and TalkTalk Business, it has established itself as a major service provider for business and home users at affordable rates.
Direct Save Telecom has set its stall out as a no-frills budget broadband provider and prides itself in delivering low cost broadband to its customers backed up with a reliable customer service and technical support team based in the UK.
Direct Save Telecom offers a 12-month agreement on its broadband contract package with an average speed of 11Mbps which includes totally unlimited data usage, no line rental charges and a free wireless router and set up.
This is also backed up with a UK-based broadband support and customer service team. Direct Save Telecom also offers free discount membership for all new customers with online savings of up to 25% on famous shopping brands, travel and days out, insurance, restaurants and a host of other benefits.
Direct Save Telecom’s no-contract broadband package provides speeds of up to 17Mbps based on its low-cost network area. The set-up cost is only £24.95 and the package includes a free wireless router, unlimited data usage and the support of its UK-based customer service and broadband support teams.
You can also add a call plan that suits your needs as well which comes in three options. Option 1 is for pay-per-use calls as standard, Option 2 is for free evenings and weekends (£3) or Option 3 for free anytime (£5).
Direct Save Telecom also offers free discount membership for all new customers with online savings of up to 25% on famous shopping brands, travel and days out, insurance, restaurants and a host of other benefits.
Direct Save Telecom offers an unlimited superfast fibre broadband deal from only £24.95 per month with no line rental charge, free set up and free wireless router. This comes with back up from a UK technical support team and cheaper call charges with savings on call waiting, call divert and other call features on all of its most popular fibre broadband deals. Your phone number stays the same too!
Direct Save Telecom offers a superfast fibre broadband package with unlimited data usage and no contract from only £34.95 per month with no line rental and a free wireless router. There is full back up from a UK customer and broadband technical support team along with cheaper call charges with savings on call waiting, call divert and other call features.
This totally unlimited broadband package comes with a free wireless router and free discount membership for all new customers with online savings of up to 25% on famous shopping brands, travel and days out, insurance, restaurants and a host of other benefits. It also offers five high-speed options ranging from 25, 40, 80, 220 and 300Mbps.
All of Direct Save Telecom’s business broadband products are subject to a minimum 24-month agreement. All plans allow you to change to a different plan, with a £9.95 re-grade fee applying.
The speed your line can receive depends on the quality of the line and the distance from the exchange. Additional gigabit usage charge is only £1 per GB.
Direct Save Telecom offers an entry-level deal with an average speed of 11Mbps, more than enough to handle browsing the web, sending emails and streaming. This is offered through a standard broadband service using copper and not fibre cables so it means that speeds can vary depending on use at busy times. Upgrading to a fibre broadband package would give even greater speeds. These average 35Mbps for standard fibre and 63Mbps for superfast fibre.
Maximum download speeds for Direct Save Telecom’s packages are: broadband 24Mbps, standard fibre 40Mbps and superfast fibre 80Mbps. The average upload speeds are: broadband 1Mbps, standard fibre 9Mbps and superfast fibre 17 Mbps.
At a few select locations, Direct Save Telecom is able to offer packages up to 300Mbps for new-build homes which are connected via fibre-to-the-premises (FTTP) technology. This coverage is limited and available at only a few locations across the country.
Any customers who take out a broadband service are given a free wireless router as part of the package. The router will come pre-configured for the Direct Save Telecom network. The most common router is the TP-LINK TD-W8951ND which can deliver speeds of up to 150Mbps and comes with one-touch wireless security and an easy on/off button.
If you live in an area that can benefit from the 300Mbps FTTP package, users will get the TP-LINK TD – W896ON router. This supports faster speeds and also lets you create a virtual guest network, so you don’t need to share your home password with anyone wanting to use your Wi-Fi.
You won’t be charged a fee for a telephone activation line as part of Direct Save’s Telecom installation. They will also offer a reduced rate for new line installations and it shouldn’t take longer than two working days to activate an existing telephone line.
If you agree to a minimum term with a broadband package there is no installation cost, there is a one-off charge if you take out a 28-day rolling agreement. Signing up is also a simple process, expect an account to be active within 14 to 18 days.
Direct Save Telecom claims that broadband will be activated on the same day in 70% of exchanges, with others taking around five to 10 days.
One of Direct Save Telecom’s big draws is that it boasts a UK-based customer service team. The team is available Monday-Friday from 8am to 8pm and 9am to 5pm at the weekend. There is also an email option which promises a response within 24 working hours.
The simple answer is yes! Your number switches with you when you change broadband provider.
Both the broadband and the fibre broadband packages have no set-up fee. If you sign up to a one month rolling contract you will have to pay an upfront fee.
Direct Save Telecom does not perform any sort of credit check if you sign up.
Direct Save Telecom offers monthly, no-commitment broadband contracts. You will need to pay an upfront fee to take advantage of this offer.