BT Group-owned EE was formed in 2010 out of the ashes of the UK T-Mobile and Orange mobile networks. EE is best known for its mobile network, where it was the first UK network to roll out 4G.
In terms of broadband, EE claims that its superfast fibre broadband can reach around 80% of the UK population. The provider is also one of the first in the UK to offer a 5G-powered home broadband solution. EE broadband includes an extra 5GB or 20GB of monthly data for all of its mobile customers.
EE has proven itself as a major player in the UK broadband market, offering good download speeds, great hardware and unique benefits – all for a competitive price. We think that if you are already an EE mobile customer, opting for an EE broadband deal could be very tempting. Not only will you get extra mobile data per month for free, you will also have access to EE’s Apple TV plans that gives you access to great 4K content, including BT Sport and Apple TV+.
EE is serious about good customer service and its high ratings show customers appreciate this commitment. It’s also serious about encouraging people to choose EE broadband packages, by making it really easy to switch and even giving you £50 credit if your old provider charges you to move across. It’s competitive, if not the cheapest, and also rewards loyalty with extra data for mobile customers when they sign up for EE broadband. Telly addicts and people with a need for ultrafast internet speed might want to look elsewhere, but with its broad UK coverage for Standard and Fibre broadband packages, EE is definitely worth putting on your shortlist.
*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.
As one of the ‘big four’ UK mobile networks, most people know EE for its mobile phone deals, but that’s not all it offers. Read below to see what broadband packages it has on offer:
EE’s most affordable broadband deal delivers ASDL broadband with an average speed of 10Mbps. EE claims that its standard broadband is available to 98% of the UK’s population as it’s piped through the existing copper wires used for landline phones. EE’s standard broadband package comes bundled with the slightly old Brightbox 2 router. Despite the relative age of the technology, the router is still dual band and supports faster 802.11ac Wi-Fi.
As with all EE broadband deals, the standard broadband deal comes with unlimited downloads and no traffic management. EE’s standard broadband is great for smaller homes who use the internet for light tasks like social media and browsing the internet.
EE’s Fibre Broadband deal offers an average speed of 36Mbps and comes with unlimited downloads. Its Fibre Plus Broadband deal gives an average speed of 67Mbps with unlimited downloads as well. Both deals come bundled with EE’s more powerful Smart Hub router, which uses 802.11ac Wave 2 Wi-Fi, which is a fancy term for faster Wi-Fi that can support more devices.
EE Fibre and Fibre Plus are great options for larger families, who have a number of people and devices wanting to get online at once.
The fastest broadband deals that EE offers, Fibre Max Broadband 1 and 2 deliver average speeds of 145Mbps and 300Mbps respectively. While Fibre Max deals are only available to a select few homes across the country, the speeds that it can deliver are fantastic.
Both of these deals also come with EE’s Smart Hub router that can take full advantage of the speed on offer. If you happen to be an EE mobile customer, you can also benefit from a huge 20GB boost to your monthly data limit too.
EE Fibre Max 1 and 2 are the best options available for heavy internet users or house sharers. So, if you like streaming in Ultra HD, gaming online in 4K or have lots of people using the internet at the same time – Fibre Max 1 and 2 would be your best bet… if it’s available in your area.
If you pick an EE broadband package, you can make and receive calls on your landline but they will be charged out at EE’s standard rates. But if you plan on using your landline more regularly you might be best to add one of EE’s Call add-ons. There are three to choose from:
Anytime calls to landlines – Gives you unlimited calls to any UK landlines whenever you want. This add-on costs £5 a month.
Anytime calls to landlines and mobiles – Gives you unlimited calls to any UK landlines and 1,500 minutes of talktime to UK mobiles for £8 a month.
Anytime UK and International calls – Offers unlimited UK landline calls, 1,500 minutes of talktime to UK mobiles and calls to landlines in 50 countries for £12 a month.
And if you want some extra services, you can also add EE’s Call Plus, which gives you: anonymous call rejection, call diversion, call waiting, choose to refuse, reminder call, ring back and three-way calling.
EE also offers a home router option that’s powered entirely by its mobile 4G network. Mobile broadband is a great option if you are suffering from slow broadband speeds or don’t have a landline installed at your home. EE claims that you can get an average of 31Mbps download speed using 4G – faster than a lot of the traditional broadband packages on offer.
EE has lots of different options available for its home mobile broadband deals, ranging from 100GB of monthly data all the way up to 500GB. There are a number of 18-month contracts available with no upfront costs for the router, or monthly contracts available with a £100 upfront cost for the 4G router.
One of the great things about the 4G router is that you only need to pop the SIM card into the device, turn it on and you are good to go. And if you’re an EE mobile phone customer, you’ll also benefit from 5GB of extra monthly data as an added benefit.
If you are an EE mobile phone customer, you can take advantage of EE’s Apple TV offer by bundling it with your new broadband deal. For £12 a month extra, you can get Apple’s latest 4K Apple TV including a BT Sport subscription for watching the action on your big screen.
On top of a BT Sport subscription, you will also be able to enjoy 12 months of Apple TV+ as well as all of the apps that can be installed and viewed on Apple TV.
Although EE is owned by BT, the services that they offer are different. On the whole, EE usually offers cheaper deals than BT, but has a lot less options for potential customers. Compared to BT, EE has a very similar offering with hardware that’s also pretty similar.
If you are an EE mobile customer, EE broadband comes with a number of exclusive offers like access to its Apple TV offering and 5GB of free mobile data every month.
Every EE broadband deal comes with 12 months of free Norton Antivirus software for up to 10 devices. Norton Antivirus will help keep you and your family safe from viruses, spyware, malware and lots of other online threats. The great thing about this offer is that you can also protect your mobile or tablet, as well as other family members’ devices.
If you already have a landline coming to your home, odds are that switching to EE broadband should be pretty simple. All you need to do is apply online and EE will contact your existing provider on your behalf – leaving you with an uninterrupted service. EE also offers any potential new customers £50 credit if they will be charged by their current provider for leaving their contract early.
All of EE’s broadband customer service centres are based in the UK or Ireland. EE recently topped Ofcom’s latest poll for broadband providers with the best customer service, narrowly beating fellow BT-owned Plusnet, who prides itself on its customer service. The call centres are open 365 days a year, from 08:00–21:00 on weekdays and 08:00–20:00 on weekends.
EE has an augmented reality app to help broadband customers set up their service. All you need to do is download the app and then point your phone at the router and a list of step by step instructions will walk you through the process.