Hyperoptic is a lesser-known name in the UK broadband market. Founded a decade ago, it combines exceptionally fast Fibre to the Premises (FTTP) broadband speeds with low prices. It claims to offer an average wired speed 14 times faster than the national average, with packages ranging from fast to hyperfast.
Founded in 2011, Hyperoptic only uses full FTTP connections to deliver its broadband services, rather than slower ADSL or Fibre to the Cabinet (FTTC) connectivity. This has helped the company to deliver some of the fastest average speeds in the UK. Hyperoptic has focused on connecting its fibre network to residential and business developments, but its coverage is currently limited; the company has installed its fibre network in 43 UK towns and is expanding its service through partnerships with over 230 housebuilders and property developers. Installing fibre cabling into new-build developments is far more cost-effective than retrofitting them into older sites.
Hyperoptic offers incredible speeds for prices on par with most of the big-name providers’ slower deals. It offers flexible contract options, good customer service and renowned reliability. This makes Hyperoptic broadband an excellent choice if its limited coverage extends to your postcode.
Hyperoptic is an innovator in the UK broadband market – exclusively providing full fibre broadband connections with some of the fastest speeds attainable in the UK. Hyperoptic broadband deals are competitive with big-name providers delivering inferior connection speeds. Hyperoptic also has lots of customer-friendly policies like flexible contract options, no early cancellation fees and a promise to never increase your price during your contract. The only real drawback is that its service is so limited – select developments and districts across just 43 major towns and cities.
"better service provider."
*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.
Hyperoptic’s broadband deals are competitively priced compared to other leading internet service providers (ISPs), which is especially impressive considering these packages tend to be quicker than most rival services. Below is a breakdown of Hyperoptic’s standard costs for its fastest broadband packages and how they compare to competitor offerings:
| Hyperoptic | BT | Virgin Media | |
| Max download speeds | 500Mbps | 900Mbps | 350Mbps |
| Cost per month | £50 | £76.98 | £56 |
| Contract length | 12 months | 24 months | 18 months |
| Set-up fee | £29 | £9.99 | £35 |
The first thing to note with these prices is that both of Hyperoptic’s fastest broadband packages are significantly quicker than comparably-priced deals offered by BT and Virgin Media. As you can see, Hyperoptic offers faster speeds at cheaper prices than BT and Virgin Media, alongside a shorter 12-month contract and a better calls package. At the time of writing (February 2021), the Hyperoptic prices listed above were also being discounted by as much as 33 per cent.
These are the full fibre broadband deals presently being offered by Hyperoptic:
Hyperoptic’s fast broadband package is the most cost-effective package on offer, with an average download speed of 50Mbps. This is still well above the national average, making it suitable for larger homes with lots of devices. A -off setup fee of £29 includes installation costs and Hyperoptic’s Hyperhub router.
This is Hyperoptic’s most popular broadband deal, delivering average speeds of 150Mbps – enough for larger households with lots of devices. The Hyperhub router and installation are included, with the same one-off setup fee of £29.
Hyperoptic’s ultrafast broadband delivers average speeds of 500Mbps, while the router and installation are provided free of charge alongside a one-off activation fee of £29. Ultrafast provides sufficient speeds for households to stream Ultra HD content without any buffering or delay, while supporting as many smart devices as customers might require.
With average 900Mbps download speeds, hyperfast connections are among the fastest in the UK. Not only is this sufficient for any current level of domestic usage, it’s also fully futureproof. The same setup terms apply as on slower packages, with a Hyperhub router. However, it’s worth noting that Wi-Fi isn’t currently capable of distributing gigabit speeds wirelessly, so a hardwired Ethernet connection is necessary for specific devices to harness the full benefits of hyperfast internet.
Hyperoptic offers two types of broadband contract:
A monthly rolling contract, with just 30 days’ notice and no exit fees.
A 12-month contract, with a guarantee prices won’t rise during the contract period.
Hyperoptic’s contract options are unusual in that rolling contract costs are only a few pounds per month higher than fixed-term agreements. The flexibility of these contracts make them great choices for second-home broadband, students, renters or anyone who needs broadband for less than 12 months.
Hyperoptic broadband reviews highlight another important difference with other ISPs. Because it uses proprietary FTTP connectivity, there’s no requirement to use a landline, or even have one installed.
It is possible to add calls to a Hyperoptic package, thanks to a Voice over IP (VoIP) phone service that lets you make and receive calls through an internet connection just like a landline phone. Opting for this service automatically includes free evening and weekend calls.
Hyperoptic offers two call add-ons for its VoIP phone service:
Anytime UK – free landline calls at any time for £3 a month.
International – discounted international calls at any time for £5 a month.
Because Hyperoptic only offers full-fibre broadband packages, the installation process is slightly different to traditional broadband. On the scheduled installation date, a Hyperoptic engineer will drill a 10mm hole into an external wall of your property (usually above the front door), before threading a cable into the closest plug socket. The engineer will then plug in and set up the Hyperhub router, ensuring the service is working before departing. Hyperoptic says its engineers always clean up after an installation process that usually takes around an hour.
Tenants will need to obtain their landlord’s permission before any changes are made to the fabric of a rental property.
Despite using a different network to the Openreach infrastructure powering the vast majority of UK broadband suppliers, switching to Hyperoptic can be surprisingly simple. It’s possible to cancel your current service whenever you wish, arranging for Hyperoptic to start at a convenient moment. You could even run both services at the same time, retaining internet connectivity throughout the transfer.
Hyperoptic includes a 30-day guarantee with all its broadband packages, enabling new customers to cancel within 30 days of service activation without incurring any penalties.
Hyperoptic will price-match competitors who offer comparable speeds at lower prices in your postcode. Although few providers can match Hyperoptic’s speeds, it’s worth shopping around to see if other full fibre companies like BT are offering cheaper packages.
Hyperoptic broadband reviews include a five-star rating on Trustpilot, but this company is too small to be included in Ofcom’s industry-wide customer satisfaction report. Reassurance is provided by a dedicated customer service team being available at any time, while an email query service and live chat function are also available around the clock. The company has also won several customer service awards, and is a six-time award winner from the Internet Service Providers Association.