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John Lewis broadband deals

The John Lewis brand is best known for its high-end department stores, but it also provides broadband and phone services to its customers across the UK. With a range of standard and fibre broadband deals available, here’s what you can expect with John Lewis Broadband.

Why choose John Lewis broadband?

Key features
  • A range of simple standard and fibre broadband deals
  • No set-up fees or postage costs for your router
  • Great rewards like John Lewis e-gift cards

The history of John Lewis

John Lewis is best known for its high street department stores and supermarket brand Waitrose, but since 2012 it has also offered basic broadband and home phone services through an agreement with Plusnet. While John Lewis is not the cheapest broadband provider, it relies on good customer service and straightforward broadband packages to attract customers.

John Lewis broadband and phone services are supplied by Plusnet, who are owned by BT, which means that they have full BT Openreach fibre network coverage – which extends to 96% of the UK, and its ADSL network that covers 99%. So, unless you live in a very rural location it is likely you would be able to receive John Lewis internet at your home.

Summary

John Lewis Broadband is a good option for people who want a simple, no-fuss broadband package that’s easy to understand and doesn’t contain hidden extras. The lack of set-up fees and the free gifts on offer also makes John Lewis an attractive provider for the cost-conscious.

We say

If you want lightning-fast internet and tonnes of options to customise your package, then providers like Sky, BT and Virgin Media would be a better option. If, however, you want a simple broadband package that doesn’t blind you with science, then a John Lewis internet deal might be the right choice. In terms of costs, its standard unlimited broadband package represents good value for money for a 10Mbps average speed, but if it’s fibre you want then you may be able to get the same speeds cheaper elsewhere. The big draw with John Lewis Broadband is its excellent customer service, so you can sign up knowing that if you have any problems these will be dealt with efficiently.

You say

"Some times there is an issue in network but their team is always there to help."

*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.

What broadband deals can I get with John Lewis?

There are three different broadband packages available with John Lewis Broadband – Unlimited, Fibre and Fibre Extra – and they all come with a phone line. All of its packages have no hidden fees or activation costs and all of its services come with free evening and weekend calls. Every deal has a 12-month contract too. Here’s what you can get with John Lewis Broadband: 

Unlimited – broadband and phone

This is a standard ADSL plan (where the connection is made entirely through copper phone lines) with an average 10Mbps download speed. This is a perfect package for light internet users who don’t use their broadband connection for anything too heavy, and just prefer sending emails, scrolling social media and watching the odd YouTube video.

Other features of the John Lewis Broadband Unlimited plan are:

  • Free router

  • 12-month contract

  • Free ‘Bullguard’ internet security 

  • Unlimited data usage – no cap on the amount you download

  • Free inclusive evening and weekend calls

  • Free £40 e-gift card

  • No activation fee

Fibre – broadband and phone

If you stream a lot of TV and films or play games online then you will need fibre. The John Lewis Broadband Fibre plan offers average speeds of 36Mbps and will allow more devices in your household to be using the internet at the same time.

Other features of the John Lewis Broadband Fibre plan are:

  • Free router

  • 12-month contract

  • Free ‘Bullguard’ internet security 

  • Unlimited data usage – no cap on the amount you download

  • Free inclusive evening and weekend calls

  • Free £50 e-gift card

  • No activation fee

Fibre Extra – broadband and phone

For most households, the John Lewis Broadband Fibre plan will be more than enough, but if you are the sort of person that streams 4K films and TV or does lots of serious gaming online, you may need the extra speed that the 66Mbps Fibre Extra plan offers. 

Other features of the John Lewis Broadband Fibre Extra plan are:

  • Free router

  • 12-month contract

  • Free ‘Bullguard’ internet security 

  • Unlimited data usage – no cap on the amount you download

  • Free inclusive evening and weekend calls

  • Free £75 e-gift card

  • No activation fee

Why might my John Lewis Broadband connection speed be slow at times?

Unlike some other providers, John Lewis Broadband sometimes practices ‘traffic management’ to ensure that all customers have access to the same speed.

At times when there are lots of people using the internet, this can mean that your average speed will be lower than expected and could cause services like film and TV streaming providers to lose picture quality. 

What other services can I get with my John Lewis Broadband and phone package? 

While John Lewis Broadband does not offer a wealth of extras that you can add to your package such as TV and mobile phones, you do get free evening and weekend calls to UK landlines (7pm-7am weekdays and all of the weekend). There a few ways you can customise your phone plan further:

  • Anytime calls to UK landlines, seven days per week, including a 25% discount when calling 35 top countries. 

  • Anytime and International, which offers all of the above as well as 300 inclusive minutes for calling 35 top countries.

  • A mobile phone bolt-on can be applied to the Anytime or Anytime and International plans which extends your anytime minutes to UK mobile phone numbers. 

What rewards can I get with John Lewis Broadband?

John Lewis Broadband offers some great rewards. For example, in the past there was the popular ‘John Lewis Broadband free laptop’ offer.  At the moment you will receive an e-gift card that can be spent at the Waitrose or John Lewis websites when you sign up for one of its packages. You should get your reward once your service has activated (usually within 60 days of activation). 

What router will I get with John Lewis Broadband?

John Lewis Broadband customers get a free router using Wireless N technology to allow a single connection to be shared easily throughout homes. All of the routers come with four ethernet ports for wired connections, so if you have any devices where a physical router connection is important (for gaming and streaming on PlayStation or Xbox, for example) then John Lewis Broadband has you covered. 

How do I switch to John Lewis Broadband?

As with most suppliers, the process of switching to a John Lewis Broadband and phone package should be very easy. Once you sign up, John Lewis will contact your current provider on your behalf and take care of everything for you.

You should then receive a letter or email from your current supplier informing you of the request to transfer the service and your final bill. You should also cancel any direct debits you have set up with your current provider once you have paid your final bill. 

The only scenario in which this process is different is where you are switching from a cable provider like Virgin Media. In this case you will need to contact the provider yourself and inform them that you are cancelling your contract. They will usually need 30 days notice for the cancellation, so you should contact them as soon as possible after signing up for your John Lewis Broadband and phone package.

John Lewis Broadband customer service

There are a number of ways you can access customer support with John Lewis Broadband. You can speak to its customer support team seven days a week or raise a query online if you have any problems.

It also offers a lot of online support such as its trouble-shooter that can diagnose and fix problems and its Service Status section that will provide you with details of any maintenance work.

John Lewis Broadband sells  Plusnet  broadband, so you can have high expectations as Plusnet has won awards for its level of customer service. For example, in Ofcom’s Customer Satisfaction Tracker 2019, Plusnet had the second-highest customer satisfaction score (46%), with EE in first place (47%). It also had the highest satisfaction with reliability of service (51%), compared to all other major broadband providers.