Plusnet promises that it will ‘do you proud’ with a service that’s reliable, customer-friendly and great value. The company offers broadband, phone, TV and mobile services.
Plusnet was started in 1997 with a network that was big enough to support 200,000 customers – back when top-of-the-line internet speeds were 56Kbps! The early noughties saw Plusnet launch its first residential and business broadband packages.
In 2006, Plusnet was acquired by BT. By the start of the 2010s, Plusnet had a new brand that was fronted by plain-speaking Joe from Yorkshire, who promised ‘we’ll do you proud’. More recently, Plusnet has jumped into the world of mobile phones with its SIM-only deals, as well as TV, thanks to its Youview service.
Sheffield-based Plusnet trades off its Yorkshire roots, promising great value and great service for its customers – qualities admired by the good people of Yorkshire. With its simple-to-understand packages, competitive pricing and award-winning customer service, Plusnet delivers on its promise.
Plusnet has proved itself over the years as one of the most reliable and best-value providers, and they take customer service very seriously. In fact, Plusnet has been crowned Uswitch’s best provider for customer service for six years running! A UK-based support centre sets it apart from many of its rivals. In fact, Plusnet has banned any scripts, so you know that the support you receive is tailored for you and you alone. If you want the comfort of knowing that if something does go wrong, you can get in touch with someone quickly and easily, Plusnet is definitely worth considering.
Plusnet provides us with excellent speeds. The drop outs are rare, but when they occur, their customer service team are very helpful. Very pleased so far.
*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.
Although Plusnet is famous for its fibre broadband deals, the Yorkshire-based provider offers much more than just fibre-optic deals. Read below to see what’s on offer:
Plusnet’s most cost-effective broadband, ADSL, delivers an average speed of 10Mbps. Despite being the lowest-priced option, Plusnet’s ADSL service still comes with unlimited data downloads, a free router and free parental controls. Unlike some of its rivals, Plusnet also offers packages without a home phone, which is great if you don’t need to use a landline.
Plusnet offers two levels of fibre broadband, one with an average download speed of 36Mbps and the other with average download speeds of 66Mbps. Just like the Plusnet ASDL deals, its fibre deals all come with unlimited data downloads and free parental controls. However, all Plusnet fibre deals include the more advanced Plusnet Hub One router for free. If you want to use Plusnet’s YouView TV service, you will need to be a Plusnet fibre and home phone customer.
If you want to use a home phone, you will need to bundle it with one of Plusnet’s broadband packages. If you don’t want to pay anything extra, pay-as-you-call will be inclusive to your Plusnet broadband deal – that means you get free calls to other Plusnet customers and to its customer service.
Should you want more minutes, you can add evening and weekend calls for an extra £5 a month which gives you unlimited calls to UK landlines and 0870/0845 numbers every evening and all weekend. It also includes 1,000 minutes of monthly talk time to UK mobiles over the weekend.
If you have loved ones abroad, Plusnet’s Anytime International calls gives you 300 minutes to call 35 countries including USA, India and all of Europe for £9 a month. Or, if you love a catch up over the phone, for £9 a month you can get unlimited UK and mobile calls.
Plusnet doesn’t just do broadband, it also offers a good range of SIM-only deals. Plusnet mobile piggybacks on the EE network (minus the 800 Hhz frequency), so the coverage across the UK is good. All Plusnet mobile deals are 30 days long, making it a much more flexible option than most mobile deals which are usually 12, 18 or 24-months long. Plus, if you’re already a Plusnet Broadband customer, you’ll get an extra 2GB of data each month for free.
If you are a Plusnet unlimited fibre customer, you can enjoy Plusnet’s TV offering – YouView TV. For £5 extra a month you will be able to watch 20 premium entertainment channels, more than 70 freeview channels, the ability to record live TV and stream content from your Netflix account.
Plusnet has two YouView TV box options, the standard YouView TV box for a £9.99 upfront fee or the YouView+ TV box which lets you record live TV for a £57.99 upfront fee – both options are then £5 a month on an 18-month contract.
Do you want to watch Premier League footy for just £5 a month? Plusnet’s YouView TV comes bundled with BT Sport Lite, giving you access to more than 40 live Premier League games per season. And if you want to keep up to date with the latest UEFA Champions League you can add it to your Plusnet TV deal for £10 a month.
Keeping little ones safe online can be a daunting task for any parent. All Plusnet broadband deals include Safeguard – online parental controls that are super easy to put in place and use. Once activated, Safeguard can automatically filter out access to adult, gambling or image sharing sites – depending on the options that you choose. That means that you don’t have to worry about complex and technical ways to keep your children safe while they’re online … one less thing to worry about.
Do you need broadband for your business at a lower cost? Plusnet’s business broadband deals are also competitively priced. You’ll get unlimited downloads with speeds up to 18Mbps for around £18 a month. Alongside Plusnet’s great customer support, you can also request a static IP address if you need one.
If you are with Plusnet and are not receiving the broadband speed that you were promised, you will be able to end your contract early without having to pay any fees. That’s because Plusnet has signed up to Ofcom’s Voluntary Speed Code of Practice. If you are suffering with slower broadband speed, let Plusnet know and if it can’t resolve the situation in 30 days, you will be entitled to leave your contract for free.
If you are with another Internet Service Provider but you want to switch over to Plusnet, the process can be pretty painless.
First things first, do you have a phone line? If so, all you’ll need to do is sign up with Plusnet and it should be able to take care of everything from there. In fact, Plusnet reckons that it could have its service switched on and ready to use in as few as 10 working days.
If you haven’t got a phone line or currently have your internet with Virgin Media, an engineer will most likely have to come out to your house to install a phone line. Once the phone line has been installed, Plusnet says that your broadband will be up and running within five working days.
Although Plusnet is owned by BT, the services that they offer are very different. Plusnet is focused on value so comes with less bells and whistles, for example the routers that come bundled with BT’s broadband deals are a bit more technologically advanced than those that Plusnet bundles. However, Plusnet on the whole will usually run out cheaper than BT – depending on what deals are available.
Plusnet prides itself on its UK-based customer service centre which is based in Sheffield and Leeds. Plusnet doesn’t let its advisors use any scripts – which will be welcome news for anyone that’s been kept on hold for ages only to hear rehearsed lines that don’t have much to do with their problem. The customer service centre is open 365 days a year, 24/7 so if your internet stops working on Christmas Day, you can still get the help you need.
If you’re away from your phone and need support, Plusnet also offers live web chat and a comprehensive FAQs section on its website. There’s also a thriving community of Plusnet customers who can offer help and support for any problems.
Plusnet does have a refer a friend scheme where you can get money off your monthly bill for each person that you refer and, while the amount saved isn’t much per referral, there isn’t a limit to the amount of people that you can refer. Plusnet gives a discount of 75p per month for each broadband customer referred and 50p per month for its phone products. So, if you think you can get a number of people to sign up to Plusnet broadband, you can see serious savings in the long run.