Founded in 1986, the Post Office is more than just a mail service. It has provided basic broadband packages for many years across the telephone lines which were once the responsibility of Post Office Telecommunications, but are now managed by BT offshoot Openreach. The Post Office supplies no-frills broadband to around half a million people throughout the UK, using infrastructure from TalkTalk.
Post Office aims to offer reasonably priced broadband, with packages to suit most household needs. It offers unlimited bandwidth and promises no price hikes, with a wide array of call plans. Despite some criticism following an Ofcom fine in 2020, Post Office also strives to deliver great customer service and easy access to its support services.
If you’re looking for affordable, ‘no frills’ broadband, Post Office may be what you are looking for. It offers broadband that’ll meet most household requirements, bundled in with free online internet security, and complemented by a range of call plans that can be bundled into combined Post Office phone and broadband deals. However, you can’t access added services like TV, and even the fastest Post Office broadband offers won’t match line speeds from competitors like Virgin Media and BT.
"Certain issues regarding the connection dropping out every day and having to disconnect and reconnect the router which becomes tedious but the monthly bill is cheap so you get what you pay for which counts for a lot these days."
*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.
Post Office may not be recognised as a leading broadband provider, but it does offer a range of ADSL and fibre broadband options. There are three different packages to choose from, all with unlimited data usage and no mid-contract price rises.
Post Office broadband deals all come with line rental, plus free calls to any other Post Office line at any time. Contracts range from 12 to 24 months in duration, and these are the main packages on offer:
The Post Office Unlimited Broadband package is ideal for basic internet users who go online to browse social media and watch YouTube in standard definition. It provides average broadband speeds of 11Mbps and upload speeds of 1Mbps, with no data usage caps or mid-contract price increases.
Larger households where people regularly stream content will be well-served by Unlimited Fibre Broadband. It’s far faster than Unlimited Broadband, offering average download speeds of 38Mbps and upload speeds of 9.5Mbps – beneficial for people who regularly back up data to the cloud or participate in video calling.
This high-speed Fibre to the Cabinet (FTTC) service offers broadband speeds of 67Mbps, which is ideal for online gaming fanatics and larger households or HMOs. Upload speeds of 19Mbps are the norm compared to other providers, and will be gratefully received by people who spend large amounts of time working in the cloud or uploading user-generated content.
Unlike some of the UK’s other major internet service providers (ISPs), Post Office does not offer TV services. Its packages all come with a phone line as standard, and the following Post Office phone deals are available as of December 2020 under the Home Phone banner:
Weekend Calls: Unlimited calls to UK landlines from 6pm on Friday to 6am on Monday
Evening and Weekend Calls: You can call UK landlines as much as you like all weekend, and from 6pm to 6am on weekdays
Anytime: Unlimited UK landline calls in addition to 1,000 minutes of anytime calls to 0870 and 0845 numbers.
Anytime Plus: As above, plus anytime calls to landlines in the Post Office Anytime Plus 15 list of countries, which includes Spain and South Africa, the Netherlands and New Zealand
Mobile Saver 100: You get 100 minutes to UK standard mobiles
Mobile Saver 500: Offering 500 minutes to UK mobiles
International Saver: Unlimited calls to landlines in 40 countries from Argentina and Australia to Taiwan and the USA, alongside half-price calls to every other country.
Although the Post Office doesn’t have a proprietary security offering like some other ISPs, it bundles in award-winning internet security courtesy of F-Secure SAFE. There’s also online protection with SafeGuard, ensuring subscribers are protected whenever they’re online.
As of December 2020, Post Office has made this security software free for six months for up to seven devices, after which it costs £25 for a year compared to the normal RRP of £74.99. F-secure SAFE defends smartphones, tablets and computers against a range of online attacks:
Virus protection: Devices are protected from viruses, ransomware, malware and spyware designed to steal personal information
Browsing and banking protection: Keeping bank details and passwords safe from hackers
Family protection: You can block websites from your children, and limit screen time
Anti-theft protection: Allows you to locate missing phones and tablets. Android devices can be locked and wiped if they’re stolen.
Post Office also offers the free online SafeGuard tool, to keep customers protected online while connected to Post Office broadband. It has three key features:
Kids Guard: This protects children from seeing unsuitable content by blocking inappropriate sites, and can be customised to suit household needs
Homework Guard: Block social networks and gaming sites during specific hours of the day, to encourage children to complete homework or study rather than being distracted
Virus Guard: This feature will identify malware-infected and phishing websites, and block potentially dangerous sites.
Before you join, you’ll be given a download speed estimate of the broadband speeds your line should be able to reach. This is based on your property’s location and its distance to the nearest exchange, the time of day and other factors.
You can then choose your broadband or phone package. Post Office will contact your current ISP to facilitate the switch unless you have a cable provider like Virgin Media. You should then get a Welcome Pack that will provide an estimated start date – usually within five days.
In a property with a working phone line, the switchover could take as little as ten working days. Otherwise, you’ll have to wait for a new line to be installed. If you are cancelling an existing broadband or phone service personally, wait until your Post Office service is active before doing so to avoid temporary outages.
Post Office offers a support team accessible via email and a Customer Care Line contactable over the phone. The latter has two departments – the Technical Help Desk and the Customer Care Desk. Both are open every day from 9am to 5.30pm.
Post Office has fared well in Ofcom’s Comparing Service Quality report, which stated that Post Office Broadband customer support lines had an average call waiting time of 34 seconds. This compares favourably to the industry average of 97 seconds. In Ofcom’s most recent survey of telecoms and pay TV complaints, published in November 2020, Post Office received 16 complaints per 100,000 customers throughout Q2 2020. That’s a higher figure than rival ISPs like Sky and BT, but lower than Vodafone or TalkTalk.
Post Office was fined £175,000 last year for breaking one of the rules that set out how communications providers must treat customers in relation to its phone offering. This rule gives disabled people the right to access comparable phone call services as non-disabled people. However, between 2013 and 2018, Post Office was found to have broken this rule by overcharging disabled customers who needed to use relay services. As a result, Post Office must comply with all rules, and make sure no similar breaches happen again.