The Post Office, founded in 1986, is no longer just a postal service, in fact, the postal giant has been providing basic broadband for quite a while now, and in recent years has added fibre to its offering. It aims to provide no-frills, easy-to-use broadband and uses the Openreach network to connect around half a million people in Britain.
Post Office aims to offer reasonably priced, easy-to-set-up broadband, providing packages to suit most internet needs. It offers unlimited broadband and promises no price hikes and a vast range of call plans for its customers. Despite some criticism following an Ofcom fine in 2020, Post Office also strives to deliver great customer service and easy access to its support services.
If you’re looking for affordable, ‘no frills’ broadband, Post Office may be what you are looking for. It offers broadband that will meet most internet needs, comes with free online internet security, and has a comprehensive range of call plans that you can bundle in with your broadband package. However, you can’t access added services like TV and the latest tech gadgets and it doesn’t offer top speeds like some of the big names such as Virgin Media and BT.
"Certain issues regarding the connection dropping out every day and having to disconnect and reconnect the router which becomes tedious but the monthly bill is cheap so you get what you pay for which counts for a lot these days."
*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.
Post Office may not be recognised as a leading broadband provider, but it does meet most broadband needs, offering both standard ADSL to fibre broadband. It has three different packages to choose from and they all come with unlimited data usage and no mid-contract price rises.
Usually, Post Office will offer deals to new customers, so you’re likely to pay a reasonable price for your broadband when you sign up. All packages also come with line rental as standard and allow you to call any other Post Office line for free, anytime. Contracts range from 12 months to 24 months. Here’s what you can get with Post Office:
The Post Office Unlimited Broadband package is ideal for basic internet users – perfect for browsing social media, sending and receiving emails and streaming standard video. It provides average broadband speeds of 11Mbps and upload speeds of 1Mbps. Like all broadband deals with Post Office, there are no data usage caps or mid-contract price increases.
If you want to do a little bit more with your broadband, and like to stream regularly on multiple devices, Unlimited Fibre Broadband would meet those requirements. It’s three times faster than Unlimited Broadband and offers average download speeds of 38Mbps. You will get upload speeds of 9.5Mbps too.
Fibre Broadband Plus offers the highest broadband speed (67Mbps), which is ideal for online gaming fanatics, those that like to make video calls and stream online content a lot and larger households. Its upload speed sits at 19Mbps, which is the norm compared to other providers.
Unlike some of the leading broadband providers in the UK, Post Office does not offer TV services. However, all of its packages come with a phone line as standard and you can bundle in a call plan if you need to. You can choose from the following plans:
Weekend Calls: Offering unlimited calls to UK landlines from 6pm Friday to 6am.
Evening and Weekend Calls: You can call UK landlines as much as you like all weekend and from 6pm – 6am on weekdays.
Anytime: Unlimited UK landline calls in addition to 1,000 minutes of any time calls to 0870 and 0845 numbers.
Anytime Plus: Offering unlimited UK landline calls, 1,000 minutes to 0870 and 0845 numbers, plus any time calls to landlines in the Post Office Anytime Plus 15 countries list.
Mobile Saver 100: With this you get 100 minutes to UK mobiles.
Mobile Saver 500: Offering 500 minutes to UK mobiles.
International Saver: Unlimited calls to landlines in Post Office’s International Saver 40 countries and 50% off call rates to other countries.
Although the Post Office does not have a large security offering like some other providers, the postal giant boasts that it offers its customers award-winning internet security with F-Secure SAFE and also provides online protection with SafeGuard so you can be protected when you’re online.
Currently, Post Office has made this security software free for six months for up to five devices. Its purpose is to defend against a range of online attacks and protect smartphones, tablets and computers. With F-Secure SAFE you get:
Virus protection: Devices are protected from viruses, ransomware, malware and spyware trying to steal personal information.
Browsing and Banking protection: Keeping your bank details and passwords safe from hackers.
Family protection: You can block websites from your children and limit screen time.
Anti-theft protection: Allows you to locate your phones and tablets. On android you can ‘lock and wipe’ your device if it goes missing.
Post Office has introduced the free online tool SafeGuard, designed to keep you protected online whenever you are connected to Post Office broadband. It has three key features:
Kids Guard: This will protect children from seeing unsuitable content by blocking inappropriate sites. It can be customised to suit your household needs.
Homework Guard: You can block social networks and gaming sites during set hours of the day to encourage children to complete homework or study.
Virus Guard: This feature will identify malware-infected and phishing websites and block potentially dangerous sites.
Before you join, you will be given a download speed estimate that will tell you the broadband speeds your line should be able to reach. This is based on location, length of phone line to the exchange, time of day, and other factors.
You can then go ahead and choose your broadband or phone package. Post Office will contact your current provider to make the switch, unless you have a cable provider like Virgin Media. You should then get a Welcome Pack that will tell you your estimated start date – usually within five days.
If you have a working phone line already, you should be switched over in as little as 10 working days. But, if you don’t, it may take a bit longer as you will need to have a new line installed in your home. If you are cancelling your broadband or phone yourself, you should wait until your Post Office service is active before doing so to avoid losing your service.
With Post Office you can reach the support team via email or you can call the Customer Care Line. Its Customer Care Line has two departments, the Technical Help Desk and Customer Care Desk, and both are open every day from 9am-5.30pm
Recently, Post Office has fared well in Ofcom’s Comparing Service Quality Report. It states that Post Office Broadband customer support lines had an average call waiting time of 34 seconds compared to the industry average of 1 minute, 37 seconds.
In addition, the league table published by Ofcom in May 2020 also revealed that Post Office had 13 complaints per 100,000 customers in Q4 2019. This is very close to the industry average of 14. Post Office even had less complaints than some of the top broadband providers such as TalkTalk, BT and Virgin Media.
Despite this, Post Office was fined £175,000 in 2020 for breaking one of the rules that set out how communications providers must treat customers in relation to its phone offering.
This rule gives disabled people the right to access comparable phone call services as non-disabled people. However, Between 2013 and 2018, Post Office was found to have broken this rule when they overcharged disabled customers who needed to use relay services. As a result, Post Office must comply with all rules and make sure no similar breaches happen again.