Shell is one of the world’s best-known brands. Its iconic yellow and red Shell logo, known as the pecten, is easily recognisable on fuel stations and many other energy products globally. In 2018 Shell expanded into the home energy market in the UK after acquiring a provider called First Utility.
As the largest independent challenger to the ‘big six’ home energy providers, First Utility had a good track record for supplying broadband, electricity and gas to hundreds of thousands of homes across Britain. Shell has now rebranded First Utility to sell home broadband, gas and electricity as part of its Shell Energy range of products.
Although it’s a new name among internet service providers, Shell Energy broadband has well-known names behind it and offers straightforward, competitively priced broadband deals. All Shell broadband deals are truly unlimited with no upfront activation charge. Customers can also save money on petrol and get other savings through the Shell Go+ rewards programme.
This may be the first time you’ve heard of Shell broadband, but this move from the global fuel giant isn’t a shot in the dark, and comes with some competitively-priced deals. Its three main broadband packages stand up well beside other providers for speed and price, and Shell Energy has been investing heavily in its customer service team. The loyalty discounts for broadband customers who also have gas and electricity through Shell Energy aren’t huge, but they could be a deciding factor if everything else stacks up.
Shell Energy broadband describes itself as offering simple, fast and reliable broadband with discounts for customers who have Shell Energy electricity or gas to their homes.
Shell Energy broadband has three easy-to-understand broadband deals – one standard ADSL and two fibre. The advertised average speeds of 11Mbps, 35Mbps and 63Mbps are very much in line with the comparable deals from other providers who use the Openreach network in the UK, including BT, Sky and TalkTalk. UK coverage is similar, too – you can check which deals are available in your postcode area via the box on this page.
All three Shell broadband deals come as 18-month contracts, and Shell Energy won’t increase your monthly charge after your minimum contract period ends, either, unlike some other providers. However, you might like to compare all broadband deals that are available to you once you get to that point, in case your needs have changed or something more competitive catches your eye.
There’ll be no upfront cost to pay when you have Shell Energy broadband installed. The only exception is if you don’t already have a suitable phone line, in which case they’ll arrange for you to have one put in for a charge of £60.
All three Shell broadband speeds are truly unlimited, which means you can browse your Shell internet and download and upload as much as you like without getting any nasty surprises on your bill. Shell Energy broadband doesn’t use traffic management to slow down certain types of use at peak times, either. The deals include line rental with pay-as-you-go calls and a free Wi-Fi router.
Shell Energy broadband customers can also get discounts on petrol and other exclusive offers through the Shell Go+ rewards programme.
Here’s an overview of the different Shell broadband packages available:
Shell Fast broadband is Shell Energy’s basic, lowest-cost package. It’s ADSL, so non-fibre, and comes via the copper wires of your existing phone line. If you don’t already have a suitable phone line then Shell Energy can arrange for one to be installed for an additional charge.
Shell Fast broadband offers an average speed of 11Mbps*. This would be fine for you if your household is a light internet user, mainly using it on one or two devices to browse the web, check social media, send and receive emails and watch the occasional YouTube video.
Shell Superfast Fibre averages 35Mbps*. This speed would be a good choice for a household where a few people are likely to be streaming TV, downloading films or playing games online at the same time.
Shell Superfast Fibre Plus broadband offers an average speed of 63Mbps*. This is the speed you should aim for if several members of your household are heavy internet users and you’re likely to be using multiple devices for activities such as video calls, streaming live TV, online gaming and downloading movies.
*Broadband speeds are measured in megabits per second (Mbps). The higher the speed, the faster you’ll be able to download and upload data via your internet connection. Internet service providers have to display an average speed when they advertise broadband deals. This is based on the speeds that at least 50% of customers can get at peak times, generally 8 to 10pm each evening. That means the speed you actually get may be higher or lower than this.
For more information to help you choose the right broadband speed for your household, have a look at our guide to choosing broadband.
Shell Energy offers discounts on its broadband packages to its home energy customers. These discounts could take your monthly price below competitor deals for the same broadband speeds but make sure you compare all the deals available to you to help you decide on the best provider and package for your household’s current needs.
Do also be aware that if you switch your gas and electricity away from Shell Energy while you’re still under contract for your broadband then you may lose the discount.
Even if you’re not a home energy customer, you may still be able to grab yourself one of the special promotional deals that Shell broadband offers from time to time, so take a look at what’s available to you. These can include a discount off the monthly charge as well as credit on your bill.
All Shell Energy broadband deals include line rental and pay-as-you-go calls. If you enjoy chatting on your landline you can choose to add extra call packages to the basic deal. Shell broadband offers three different call packages:
If you make most of your calls within the UK during the evenings and at weekends, this could save you money. It includes calls* to 01, 02 and 03 landline numbers and standard UK mobile calls from 7pm to 7am Monday to Friday and from midnight Friday to midnight Sunday.
If you tend to make a lot of calls to UK numbers during the day as well, Shell Energy’s anytime call package could save you money. It includes calls* to 01, 02 and 03 landline numbers and standard UK mobile calls at any time of day.
*Inclusive UK calls last for 60 minutes. To avoid incurring extra charges if you want to talk for more than an hour, simply hang up and re-dial before the 60 minutes is up.
If you like to chat on the phone regularly to friends and family overseas, Shell Energy’s international call package could help you save money. It gives you 600 inclusive minutes each month to landlines in 40 countries, as well as giving you 75% discount on calls to mobiles in 40 countries and 50% on all other international calls.
You can’t add TV to your Shell Energy broadband deal, so you’ll need to use it with Freeview or buy a package through another provider.
Shell Go+ rewards programme offers 3% saving on up to 60 litres of fuel a month at Shell service stations for Shell Energy broadband and home energy customers. It also promises personalised offers and ‘other surprises’. You’ll need to sign up to the programme once you’ve become a Shell Energy broadband customer, and you’ll then be able to access your discount and offers online or through the Shell Go+ app.
You can contact Shell Energy broadband via live chat on its website, where you can also find the answers to many frequently asked questions. If you’d prefer to speak to someone on the phone, you can call Shell Energy broadband’s Customer Care Line 8am to 8pm Monday to Friday and 9am to 4pm on Saturday. You can also contact Shell Energy broadband by email.