Sky is a major player in the media and telecommunications world. While Sky is well known for its TV subscription service, it is also a major broadband provider. Its standard and fibre options are widely available across the UK, with its standard option available to 99% of the population. All Sky broadband deals come with unlimited downloads, line rental, Sky Pay As You Talk and the latest Sky Hub.
Sky Group Limited is a British media and telecommunications conglomerate owned by Comcast and has its headquarters in London and operations across Europe. Sky is Europe’s largest media company and pay-TV broadcaster by revenue in Europe.
Sky launched its first Satellite TV service in 1989 and its first broadband service, Sky Broadband, in 2005. This was followed in 2012 by the launch of Sky Fibre.
It has a revenue in the region of 13.6 billion and 24 million customers.
The deals that Sky Broadband offers are among the UK’s most popular options when it comes to the internet, rivalling both BT and Virgin Media. It has established itself as a major player with its attractive broadband packages and Sky TV bundles.
As one of the major broadband providers, Sky Broadband marries up some great speeds with a reliable broadband service that ticks the boxes for a range of households. Selecting the right package means you can also get a guaranteed Wi-Fi signal in every room of your house, as well as a host of parental controls using its Broadband Buddy app. Sky also has a good track record for customer service and its biggest strength is its home entertainment bundle offering a range of exclusive live sports and blockbuster movies. Both routers are also impressively fast with speeds up to 1GB and its Sky Q Hub router is one of the best around – it connects up to 64 internet-enabled devices at the same time. Its dedicated Sky Switch Squad will also make moving over to Sky a smoother process. You will need to watch the price rises of some packages, particularly when you come to the end of a contract, but similar practices are carried out by other providers, so Sky is not alone.
*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.
Sky offers a range of broadband services. Its standard ADSL broadband service, called Essential, a faster Superfast fibre broadband service and an Ultrafast service.
All Sky broadband deals come with a landline, as well as pay-as-you-talk calls as standard. There is also an option to upgrade to Sky Talk Evenings and Weekends Extra, Anytime Extra, or International Extra. The deals also come with Sky Hub and Sky Broadband Shield.
Sky also offers a wide range of TV bundles, combining broadband with movie channels, Sky Sports channels or Netflix.
Sky’s entry-level package offers an 11Mbps average broadband speed with no download limit and is great for browsing, emails and social media. It includes Sky Pay As You Talk and you can add Sky’s Broadband Boost for its Wi-Fi guarantee. Set-up costs are £20 and deals can start from £22 a month for 18 months. The package includes a Sky Q Hub router and Sky Broadband Shield.
This is Sky’s most popular fibre broadband package with an average broadband speed of 59Mbps and unlimited monthly usage. This package is perfect for streaming video and music, gaming and homes with multiple people connected at the same time. The package includes Sky Pay As You Talk and you can add Sky’s Broadband Boost for its Wi-Fi guarantee.
You can also choose to add Sky TV and calls to Sky Broadband Superfast or keep it as a broadband only deal. Set-up costs are £20, with deals occasionally starting from £25 a month for 18 months. The package includes a Sky Q Hub router and Sky Broadband Shield.
This is Sky’s premium broadband service with average speeds of 145Mbps. This lets you stream in better quality, game much more smoothly and download a lot faster and as often as you like. At the moment it is only available in limited areas of the UK.
Sky’s Superfast fibre broadband and its Essential standard broadband is widely available across the UK. Sky Ultrafast is limited at the moment to around 10% of UK premises.
You will need a landline to access Sky Broadband, given that all connections, including fibre packages, rely on copper landline wires for at least part of the journey.
For an extra £5 a month, Sky offers its Broadband Boost package as part of its broadband deal. This includes its Wi-Fi Guarantee, giving guaranteed Wi-Fi in every room of your house or your money back, the Sky Broadband Buddy app which lets you manage your family’s internet time and pauses the internet from your phone, the latest Sky broadband Hub, flexible engineer visits in the evening and weekends and daily line checks if you are experiencing connection issues.
Having Sky Broadband’s Wi-Fi Guarantee means you can have coverage in every room in the house with at least a speed of 3Mbps in every room, or Sky will give you your money back.
If your speeds fall lower than 3Mbps anywhere in your house, Sky will either send you a Sky Broadband Booster or a member of the tech support team will be able to help you get the best possible Wi-Fi signal. If you still don’t get a signal Sky says it will give you the money you have paid for the Sky Broadband Boost back but still keep the other features of Boost.
This app is perfect for parents to keep an eye out for who is watching what and for how long. You can manage your home devices’ time online, with features that work across 3G and 4G (on any mobile network) as well as Wi-Fi, meaning they work in and out of the home. You can also set regular time limits and create different filters for the whole family so you can decide on what they should see.
The Sky Broadband Shield is included with every internet plan and adds a layer of security. As well as looking out for malware and phishing scam attempts, it comes with parental controls so you can make sure children aren’t accessing websites they shouldn’t.
Sky offers two routers, the Sky Broadband Hub, launched in 2019, and the Sky Q Hub, which launched in 2016.
Both routers are impressively fast, capable of processing speeds up to 1Gbps, and they can connect up to 64 internet-enabled devices at the same time.
The Sky Q Hub comes with the Sky Q broadband and TV bundles. When you sign up for a Sky Broadband package that includes the 2019 Sky Broadband Hub, you can also pay extra for the Sky Broadband Boost add-on. The Sky Broadband Hub is also compatible with the Sky Broadband Buddy.
Both Sky routers also come with smart power consumption technology which means the router will switch to low power mode when you are not using it. They also have security which allows you to restrict access to the network at certain times of the day.
Choosing Sky’s cheapest broadband unlimited plan, you will get a one-year contract. With a fibre package you will be tied in to an 18-month commitment.
Any Sky Broadband subscription will give you access to free Wi-Fi through The Cloud at public hotspots and on up to six devices. Usage is unlimited and won’t cost you anything extra. Also, if you have the Sky Go app you can link up to The Cloud and watch TV while you are out.
Phone plans are included with Sky’s broadband packages and you can keep your existing home phone number. They come in four different formats.
Pay As You Talk — The default plan from Sky charges you at the standard rate for the calls you make.
Talk Evenings & Weekends Extra — This gives you inclusive calls to UK mobiles and landlines on evenings and weekends for £5 per month.
Talk Anytime Extra – This gives you free calls at any time or day of the week for £10 per month.
Talk International Extra – Perfect for those who have friends and family abroad, offering inclusive calls to around 50 international destinations for £12 a month.
Sky Talk customers also get the benefit of the Sky Talk Shield. It gives you greater control over blocking unwanted calls and numbers.
One of the most attractive parts of Sky is the wide range of add-ons and packages available to you:
Sky Ultimate TV: With Sky's Ultimate TV package, you get every episode of the biggest Sky shows and Netflix.
Sky Cinema: Eleven Sky Cinema channels to choose from makes this a must for movie fans young and old.
Sky Sports: Get your sport fix here with a host of live sports available for you to watch including Premier league football, cricket, golf and F1.
Kids: A must if you have children in the house. Lots of kids channels and thousands of on-demand episodes of popular children’s TV to watch.
Box Sets: Binge watch heaven with hundreds of box sets to choose from.
It is simple to switch to Sky Broadband but if you need help there is support on the Sky website as well as the option to call Sky Help to discuss your broadband on 0330-041-4376. Sky has a dedicated Switch Squad to help you transfer over from your current broadband provider.
On average the process of switching to Sky takes about two weeks from start to finish depending if installation is required or not.