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Direct Save broadband reviews

If you're considering signing up to a Direct Save broadband deal, it might be worth reading reviews from current Direct Save customers to make sure the provider is the right fit for your needs. You can find reviews and more information here.

Features
  • Low-cost packages - Direct Save Telecom is among the cheapest providers offering fibre broadband in the UK
  • Ultrafast available - you can get ultrafast 300Mbps internet if it’s available in your area
  • No credit check - Direct Save is among the few providers that do not require a credit check when you sign up

What’s the verdict?

As a budget provider, Direct Save Telecom offers cheap, no fuss broadband deals but is lacking in its added services. Its customer service channels do not go as far as other providers and its website does not appear to be updated regularly, which can be frustrating if you’re a customer.

However, if you’re looking to keep your bills down and your broadband simple, Direct Save Telecom may be the right provider for you, especially with its discount club. But, bear in mind, you can probably find similar deals with other providers like Talk Talk and Plusnet

The provider

Operating since 1999, Direct Save is probably not the most well-known provider around, but they do offer low-cost broadband deals, discounted phone calls and no contract packages. This budget provider is also among the few internet service providers (ISPs) that don’t carry out a credit check when you sign up. Direct Save also appears to have excellent customer service having received the Best Customer Care award at the Broadband Genie Awards 2020. It was also recognised as Best Value Provider.

The process

Unlike other providers where you can have your broadband up and running in around 10 days, moving over to Direct Save Telecom might take a bit longer. From signing up, your account will be activated in 14 to 18 days. However, if you opt for a broadband bundle, in some cases, you can get access to your broadband on the same day or within 10 days. It’s also important that you don’t cancel with your current provider straight away as this could delay the activation of your Direct Save Telecom broadband, potentially leaving you without internet for several weeks.

The product

When you sign up to Direct Save Telecom broadband, you will be given a free wireless router. Typically, you are likely to get the TP-LINK TD-W8951ND, delivering speeds up to 150Mbps. If you’ve gone for a much faster FTTP broadband package, you will likely get the TP-LINK TD-W8960N router, which delivers speeds up to 300Mbps. With this router you can create a virtual guest network for you don’t have to share your home password with people wanting to get on your Wi-Fi.

Direct Save Telecom deals and offers

This provider offers a lot of low-cost broadband deals, such as its Unlimited Broadband Deal which costs around £18 a month, with speeds up to 11Mbps. But, you can find similarly cheap deals with the likes of Plusnet and TalkTalk.

Unfortunately, unlike other broadband providers, Direct Save Telecom does not offer extras like TV services, so you will need to look elsewhere for that. This could see you paying out more as, more often than not, it’s cheaper to have your TV, phone and broadband under one package 

It’s also important to note that Direct Save Telecom packages can be subject to price increases although they do promise that any increases will remain cheaper than most other providers. You will also have the right to cancel and switch to another provider for free if this happens. All Direct Save Telecom broadband packages are  unlimited, so you can use the internet for as long and often as you like.

No contract, no credit check 

With Direct Save Telecom you can get monthly rolling contracts if you do not want to commit to a broadband provider right now, but you will need to pay an upfront fee to take advantage of this offer.  

Direct Save Telecom does not carry out a credit check either, so its packages are available for everyone. However, you will have to pay for your monthly package fees in advance.

Direct Save Discount Loyalty Club

An appealing aspect of Direct Save Telecom is when you sign up, you can join its discount club for free for a year. With this, you can get discounts with different hotels, retailers and utility companies, saving you money.

Direct Save business broadband

If you’re looking for business broadband, with Direct Save Telecom you would need to take out a 24-month contract as a minimum. Its packages range from around £10 a month for standard ADSL broadband with speeds of 11Mbps and around £24 for its 63Mbps fibre broadband.

However, unlike a lot of other providers’ business deals, Direct Save Telecom has a cap on data usage for some of its packages – unless you opt for its Business Unlimited package, which is a bit more expensive (around £39). 

All Direct Save Telecom business broadband deals come with a Static IP, webmail and customer support. 

Direct Save broadband speed

Direct Save Telecom offers a range of different broadband speeds, so you can choose the right package for your internet needs. If you only use the internet for basic tasks like browsing the web and sending emails, its Unlimited Broadband deal should meet your needs and will give you speeds up to 11Mbps – which is pretty much the norm when it comes to standard ADSL broadband. But, if multiple people are likely to be using the internet at the same time, or are streaming online movies regularly, you may need its fibre broadband package. 

With Direct Save Telecom fibre broadband, there are two speeds available – 35Mbps and 63Mbps. These speeds are ideal if you’re an avid online gamer or love binge-watching your favourite shows on streaming services like Netflix, and are similar to what is offered by other budget broadband providers like Plusnet and TalkTalk

Direct Save fibre

Direct Save Telecom has recently begun offering ‘ultrafast’ full fibre, or FTTP broadband, so you can reach speeds up to 300Mbps. However, it’s not widely available across the UK, so your chances of being able to get this package may be pretty slim, but you can use this useful postcode checker to find out.

Virgin Media, on the other hand, can offer speeds up to 600Mbps, and has a bigger coverage across the UK in comparison to Direct Save Telecom. You can compare broadband deals here.

Direct Save upload speeds

If you like to share photos on social media, make calls on Skype or Facetime, or upload videos to YouTube, you will need a decent upload speed.

The Direct Save Telecom standard broadband has upload speeds of 1Mbps, which is expected as the average upload speed with ADSL broadband is around 1.5Mbps. Its 35Mbps fibre package will give you speeds of 9Mbps and its 63Mbps deal will have average upload speeds of 17Mbps – similar to other providers. 

For really fast upload speeds, the FTTP 300Mbps package promises 30Mbps, which is exceptionally high compared to other providers like Virgin Media

Direct Save installation 

Direct Save Telecom doesn’t charge you to activate a telephone line, which should take around two days, but there is an additional cost if you need a new line installed.

However, if you need a new line, Direct Save Telecom will fit one at a reduced rate – currently the provider is charging £39.95 instead of the usual £118.80. 

A BT Openreach Engineer will come out to your home to install any new lines and services.

Direct Save customer service

If you have any issues with your services, you can contact Direct Save Telecom until 8pm on weekdays and 5pm on weekends. You can also submit any queries you have on its website. This level of access to customer service is very basic compared to the likes of Virgin Media with its easy-to-use Live Chat messenger service and the ability to test your broadband equipment for any faults using your mobile.

Its website is also a little dated, and can be difficult to navigate through, so it can take a bit of time to find the information you are looking for. Its Direct Save Telecom blog has also not been updated for a couple of years, so there’s no recent news available on its website. 

However, the budget provider must be pleasing its customers having been named ‘Best Customer Care’ at the Broadband Genie Awards 2020.