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TalkTalk broadband review

TalkTalk has provided broadband to UK customers for over two decades, but does that make it a good option for you? Find out more about it here.

Features
  • Fixed price - all TalkTalk broadband packages come with a fixed price guarantee
  • Speed reliability - for the first quarter of 2020, TalkTalk had the fastest download speeds on its faster Fibre and Superfast Fibre products
  • Low-cost deals - TalkTalk’s unlimited broadband deals are among the cheapest around

We say

If you’re looking for low-cost, reliable, fast broadband, then TalkTalk is worth considering. It keeps its prices low and has a vast range of broadband packages available – offering speeds exceeding 145Mbps. Its TalkTalk TV and phone services also makes it easier to bundle everything you need in one package. Plus, all deals come with a fixed price guarantee, so your broadband prices won’t ever change. However, its customer service is lacking for a provider with 20 years’ experience, as shown in Ofcom’s ‘Comparing Service Quality’ report. Although, after being named Most Popular Provider in the 2020 Uswitch Awards, perhaps many customers are already seeing an improvement to the quality of its customer service.

You say

TalkTalk always send me my bill a week before it's due with the date it will be taken from my account, so I always know what's coming out when. They also have a very good price for broadband overall.

TalkTalk customer reviews

4.0

"Reliability mainly. Been with talk talk for many years and there has been very few breakdowns in service. The cost could do with lowering a bit though."

4.0

"It would say how everything is ok, its nothing amazing but its ok speeds and reliability for us."

4.0

"It is good, good price, pretty reliable only issue is customer service is not great. Bad line and did not ring back when they said they would. Also a bit rude."

*Reviews on this page are randomly selected and sourced from an anonymous feedback survey of 7,681 broadband customers conducted by BroadbandDeals.com in July 2020.

The provider

TalkTalk is one of the most well-known brands in the UK and has been providing broadband, phone and TV services for around 20 years. The popular provider is one of Britain’s biggest broadband networks – covering 96% of the population. It’s known for providing affordable and reliable broadband to four million customers and was initially created with the aim of offering more choice and better value to customers. TalkTalk has also made it its mission “to be at the heart of Britain’s Full Fibre future”. In 2018, TalkTalk launched FibreNation – a new company that will roll out Fibre to the Premises (FTTP) to three million homes and businesses to provide reliable, hyperfast broadband across the UK.

The process

Moving over to TalkTalk is quite simple. First, you need to choose your package and sign up online. Once you have chosen your package and placed your order, TalkTalk will contact your current provider – as long as you’re with another Openreach provider like BT, EE, Plusnet, or Sky – to make arrangements for the switch. If you have Sky TV, you will need to cancel that yourself. Soon you will get your activation date. If you have an existing phone line you should be up and running in around 15 days. If you don’t have a working phone line, an engineer will need to come to your home to install one, which means it may take a little bit longer. It will also cost £50 to do this. If you’re switching from providers that use a different broadband network, such as Virgin Media or Hyperoptic, you will need to contact them yourself to cancel.

The product

Currently, TalkTalk has three routers available to its customers. If you opt for its basic Fast Broadband package you will get TalkTalk’s Super Router, which switches between two frequencies to provide a more reliable signal. Its software also updates automatically so it should always be running at its best. Faster Fibre comes with the Wi-Fi Hub Black router, which is optimised for the TalkTalk network and has a removable Wi-Fi card. Superfast Fibre will come with the award-winning Wi-Fi hub – TalkTalk claims it provides a “strong Wi-Fi connection, punching signal into more corners of your home”.

TalkTalk broadband deals and offers

One of the most appealing aspects of TalkTalk is that it offers some very competitive prices and is one of the cheapest providers around. And, you don’t need to worry about any unexpected price increases as all of its broadband deals come with a fixed price guarantee. So, if you get yourself a really good deal with TalkTalk, it will stay that way for as long as you’ve signed up with them.

You’re also not limited for choice when it comes to TalkTalk; it offers everything from standard ADSL broadband through to Ultra Fibre Optic, which claims to provide a 900Mbps full fibre connection to a home. You can also choose to bundle in TalkTalk TV with your broadband, a service that many budget providers don’t offer.

TalkTalk business broadband 

Home broadband is not the only low-cost service you can get with TalkTalk – its business broadband deals are also just as cheap and unlimited. You can get packages offering speeds between 17Mbps and 76Mbps. If you’re looking to go faster, TalkTalk claims it can offer broadband business speeds up to 1Gbps. TalkTalk also has a range of useful extras and benefits such as:

  • WorkSafe® (network level security) 

  • Static IP address

  • Access to TalkTalk’s UK contact centre 365 days a year

  • Free line installation

  • Money saving offers for business products and services from its selected partners.

You can explore TalkTalk’s latest broadband deals and packages here. 

TalkTalk broadband speed

There are different speeds available with TalkTalk ranging from 11Mbps to 145Mbps and a small portion of the UK may also be able to access speeds of up to 900Mbps. Its broadband speeds also seem to be fairly reliable.

In May 2020, regulator Ofcom revealed that on average, over any given 24-hour period, TalkTalk has the fastest download speeds on both its Faster Fibre and Superfast Fibre products when compared to BT, Sky, Plusnet, Vodafone.

Here’s what you can get with TalkTalk:

Fast Broadband

If you only use the internet for basic tasks like sending emails and browsing the web, this package would be ideal. It offers average speeds of 11Mbps, has unlimited data usage and comes with TalkTalk’s ‘Super Router’. This standard ADSL package is available for a similar price offered by many other budget providers. 

Faster Fibre

Ideal if you stream TV regularly, download files and play some games online. It has average download speeds of 38Mbps, unlimited internet usage and comes with TalkTalk’s 30-day Great Connection Guarantee. This means if you’re not happy with this package you can leave for free at any point during the first 30 days of your contract. Again, its pricing is very similar to other cheap providers like Plusnet and EE. 

Superfast Fibre 

Superfast Fibre is suited to bigger households that like to connect all at the same time to stream, download and play games online. It has 67Mbps average download speed and comes with TalkTalk’s award-winning Wi-Fi Hub. Most other providers offer similar speed for a similar price.

Faster 150 Fibre

This package has been designed for households with a “serious need for speed and is 13 times faster (145Mbps) than standard broadband. It has unlimited data usage and comes with free engineer installation and 25Mbps upload speed.

Usually, fibre-optic cables are used for fibre broadband, but part of the connection is still copper (used for slower, ADSL broadband). To provide better speed, TalkTalk uses equipment to ‘supercharge’ the copper to provide a more reliable connection. Virgin Media do offer faster speed, but usually charge a little bit more.

Ultra Fibre Optic Internet (UFO)

With UFO you can achieve future-proofing speeds of around 900Mbps. It uses a full fibre connection, which means it will run fibre cables all the way to your door to create a reliable and ultra-fast connection.

The downside is it’s not widely available across the UK, so you may not be able to get this package just yet. You can use this postcode checker to find out what broadband is available in your area.

TalkTalk customer service 

TalkTalk offers the normal customer service routes – its Live Chat is available all year round until 7pm or you can call, email or send a letter. You can also check the status of your broadband service using its Service Centre that you can find on its website. 

But, TalkTalk has been subject to some criticism over the years. For example, in an Ofcom report in 2019, TalkTalk scored below the industry average in a few areas. It found that customers were less likely to be satisfied with their overall service and less likely to recommend TalkTalk to a friend, compared to other providers like EE, Sky, BT, Virgin Media and Plusnet

Also, Ofcom revealed that TalkTalk customers were more likely to have a reason to complain and less likely to have their complaint resolved at the first point of contact. Even when complaints were handled, the report found that customers were still not satisfied with how they were dealt with.

But, despite this, TalkTalk has been named the Most Popular Provider in the Uswitch Awards for two consecutive years – so its service and affordability still makes it impressive to many.